Privacy policy

Effective Date: 25 August 2026

At Velora Ayurved, we respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains how M/S CAREER COMPUTOR, operating the consumer-facing brand Velora Ayurved, collects, uses, stores, protects and shares information when you visit or use our website, place an order, contact customer support, submit information through our website, or otherwise interact with us.

1. Introduction

M/S CAREER COMPUTOR operates the consumer-facing brand Velora Ayurved, an Indian D2C wellness brand serving customers through its Shopify e-commerce website.

This Privacy Policy explains our practices regarding personal information collected through our website and other customer interactions.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

Depending on how you interact with Velora Ayurved, we may collect the following categories of information:

✔ Name
✔ Mobile or phone number
✔ Email address, if provided
✔ Billing address
✔ Shipping or delivery address
✔ Order details
✔ Product and order history
✔ Payment and transaction information
✔ Customer support communications
✔ Information voluntarily submitted through forms
✔ Reviews, ratings or feedback submitted by customers
✔ Device and browser information
✔ IP address
✔ Website usage information
✔ Cookies and similar technologies

We collect only information that is reasonably relevant to operating our business, processing orders, providing services, communicating with customers, improving our website and carrying out other legitimate business activities.

Payment Information

Payment transactions may be processed through third-party payment service providers.

Velora Ayurved does not need to store customers' complete debit or credit card numbers, CVV information or banking credentials for ordinary order processing. Payment information may instead be handled by the relevant payment service provider according to its applicable privacy practices and security measures.

3. How We Collect Information

We may collect information when customers:

✔ Visit or browse our website
✔ Browse or view products
✔ Create an account, where applicable
✔ Place an order
✔ Submit a form
✔ Contact customer support
✔ Subscribe to communications
✔ Submit a review, rating or feedback
✔ Interact with website features
✔ Otherwise voluntarily provide information to us

Some technical information may also be collected automatically when you use our website, including certain device, browser, IP address, cookie and website-usage information.

4. How We Use Information

Velora Ayurved may use collected information for legitimate business and operational purposes, including:

✔ Processing and fulfilling orders
✔ Delivering products
✔ Confirming orders and transactions
✔ Providing customer support
✔ Handling returns, refunds and exchanges
✔ Communicating about orders and deliveries
✔ Processing payments through appropriate payment service providers
✔ Preventing fraud and misuse
✔ Improving website functionality and performance
✔ Improving products and customer experience
✔ Understanding how customers use our website
✔ Sending promotional communications where permitted and where the customer has opted in or where otherwise legally permitted
✔ Running advertising and remarketing campaigns
✔ Maintaining appropriate business and transaction records
✔ Complying with applicable legal obligations

We do not use personal information for purposes unrelated to normal e-commerce operations except where reasonably necessary, legally permitted or otherwise communicated to you.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, tags and similar technologies for purposes such as:

✔ Essential website functionality
✔ Remembering preferences
✔ Shopping cart functionality
✔ Analytics
✔ Website performance
✔ Advertising and remarketing
✔ Understanding interactions with our website

Cookies may help us remember information between visits, understand website usage and improve the customer experience.

You may be able to control or disable certain cookies through your browser or device settings. However, disabling certain cookies may affect the functionality or availability of some website features.

6. Shopify and Third-Party Service Providers

Velora Ayurved uses Shopify to operate its online store.

Information may also be shared with or processed by service providers that help us operate our business, including:

✔ Payment processors
✔ Shipping and logistics providers
✔ Technology and service providers
✔ Website analytics providers
✔ Advertising and marketing platforms
✔ Customer support or service providers
✔ Fraud-prevention and security providers

These third parties may process information according to their own applicable privacy policies, contractual obligations and security practices.

We do not list or identify individual third-party providers in this policy unless necessary. The specific services involved may change as our business and technology systems develop.

7. Advertising and Remarketing

As a D2C e-commerce business, Velora Ayurved may use advertising, analytics and remarketing technologies to:

✔ Measure advertising performance
✔ Understand customer interactions with our website
✔ Show relevant advertisements
✔ Build or use advertising audiences
✔ Improve marketing campaigns
✔ Understand the effectiveness of our promotional activities

These technologies may involve the use of cookies, pixels or similar tools provided by advertising or marketing service providers.

Advertising and remarketing activities are subject to applicable platform practices and available customer choices.

8. How We Share Information

Velora Ayurved does not sell personal information as a standalone product.

We may share or allow access to personal information where reasonably necessary for legitimate business, operational, legal or security purposes, including with:

✔ Service providers
✔ Payment processors
✔ Shipping and logistics providers
✔ Technology providers
✔ Advertising and marketing service providers
✔ Fraud-prevention and security providers
✔ Legal or regulatory authorities where required or permitted
✔ Professional advisers where reasonably necessary
✔ Successor entities in connection with a business transfer, merger, restructuring or similar transaction

We seek to limit information sharing to what is reasonably necessary for the relevant purpose.

9. Data Security

Velora Ayurved may use reasonable administrative, technical and organisational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure or loss.

However, no internet transmission, website, electronic storage system or method of data transmission can be guaranteed to be completely secure.

Accordingly, while we take reasonable steps to protect information, we cannot guarantee absolute security or guarantee that information will never be accessed, disclosed, altered or lost through circumstances beyond our reasonable control.

10. Data Retention

We may retain personal information for as long as reasonably necessary for purposes including:

✔ Fulfilling orders
✔ Providing customer support
✔ Maintaining accounting and business records
✔ Meeting legal or regulatory obligations
✔ Fraud prevention
✔ Dispute resolution
✔ Legitimate business purposes

When information is no longer reasonably required, it may be deleted, anonymised or otherwise handled appropriately, subject to applicable legal, regulatory, accounting and legitimate business requirements.

Certain information may therefore remain in our records even after a customer relationship has ended where retention is reasonably necessary.

11. Customer Rights and Choices

Subject to applicable law and relevant limitations, customers may have certain rights and choices concerning their personal information.

Where applicable, customers may:

✔ Request access to personal information we hold about them
✔ Request correction of inaccurate or incomplete information
✔ Request deletion of information where legally applicable
✔ Withdraw consent for certain communications
✔ Opt out of promotional or marketing communications
✔ Raise a privacy-related concern or request clarification about the handling of their information

We may need to verify a request before taking action.

Not every request can necessarily be fulfilled in every circumstance. Certain information may need to be retained where required by law, necessary for legitimate business purposes, required for dispute resolution, fraud prevention or otherwise subject to applicable legal or operational requirements.

12. Marketing Communications

Velora Ayurved may send promotional or marketing communications where permitted and where the customer has opted in or where otherwise legally permitted.

Customers may opt out of promotional communications by using an unsubscribe option where available or by contacting our customer support team.

Opting out of marketing communications does not necessarily stop transactional or service-related communications.

We may continue to send communications that are necessary for purposes such as:

✔ Order confirmations
✔ Delivery updates
✔ Refund or return communications
✔ Important service notices
✔ Other communications directly related to an existing transaction or customer request

13. Children's Privacy

Our website is intended for general consumers and is not knowingly directed at children.

Velora Ayurved does not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.

If a parent or guardian believes that a child has provided personal information to us in circumstances where it should not have been collected, they may contact us so that the matter can be reviewed.

14. Third-Party Websites and Links

Our website may contain links, integrations or features connected to third-party websites, services or platforms.

These independent third parties may have their own privacy policies, terms and data-handling practices.

Velora Ayurved is not responsible for the privacy practices of independent third parties outside our control.

Customers should review the privacy policies and applicable terms of third-party websites or services before providing personal information to them.

15. Payment Information

Payments for orders may be processed through third-party payment providers.

Velora Ayurved does not need to store complete debit or credit card credentials, CVV information or banking credentials for ordinary order processing.

Payment providers may collect, process or retain payment-related information as necessary to complete transactions and provide their services.

Such information may be handled according to the relevant provider's own privacy policy and security practices.

16. Fraud Prevention and Security

Information may be used to detect, prevent and investigate activities that could affect customers, transactions or our business, including:

✔ Fraud
✔ Unauthorized transactions
✔ Abuse
✔ Suspicious activity
✔ Attempts to misuse promotions or refunds
✔ Security incidents
✔ Other attempts to misuse our website or services

Where reasonably necessary, information may be shared with appropriate service providers or authorities for fraud prevention, security or investigation purposes.

17. Legal and Regulatory Disclosure

Velora Ayurved may disclose personal information where reasonably necessary to:

✔ Comply with applicable law or legal obligations
✔ Respond to lawful requests or legal processes
✔ Protect our legal rights or interests
✔ Investigate fraud or security issues
✔ Protect customers, our business or the public

Any such disclosure will be made based on the circumstances and applicable requirements.

18. Business Transfers

If M/S CAREER COMPUTOR or the Velora Ayurved business is reorganised, sold, merged, transferred, restructured or undergoes a similar business transaction, relevant business and customer information may be transferred as part of that transaction, subject to applicable law.

Where appropriate, information will continue to be handled in accordance with applicable privacy requirements and relevant commitments.

19. Changes to This Privacy Policy

Velora Ayurved may update or modify this Privacy Policy from time to time to reflect changes in our business practices, website, technology, services or applicable requirements.

The updated version will be published on our website, with a revised effective date where appropriate.

We encourage customers to review this Privacy Policy periodically to remain informed about how information is handled.

20. Contact Us

For privacy questions, requests or concerns, please contact:

Velora Ayurved
M/S CAREER COMPUTOR

Phone: 9425046951

Address:
0, 58, 0, Jawahar Marg,
Dhar, Madhya Pradesh,
454001, India

GSTIN: 23AGZPJ2617H1Z

As no email address has been provided for privacy support, privacy-related requests should be directed to the above customer support phone number.

21. Wellness Product Context

Velora Ayurved sells wellness products for general consumer use.

We do not seek unnecessary sensitive health information from customers.

Customers should avoid voluntarily providing sensitive personal or health-related information unless it is reasonably necessary for a specific customer-support request.

If a customer voluntarily provides health-related information during a support interaction, such information may be handled as reasonably necessary to respond to the specific request and in accordance with applicable requirements.

This Privacy Policy does not make any medical claim about Velora Ayurved products and should not be interpreted as stating that any product diagnoses, treats, cures or prevents any disease or medical condition.