Refund policy

Effective Date: 25 August 2026

At Velora Ayurved, we are committed to providing genuine, properly packaged and quality wellness products to our customers. Because our products may be intended for personal use and may include consumable or wellness products, returns and refunds are accepted only in accordance with the conditions described below.

This Return & Refund Policy applies to purchases made through the Velora Ayurved website and governs eligible returns, replacements, exchanges, refunds and order cancellations.

1. Eligibility for Returns and Refunds

Customers may report an eligible issue within 7 days from the date of delivery.

Returns, replacements or refunds may be considered for genuine issues including:

✔ Wrong product delivered
✔ Product received damaged
✔ Product received in defective condition
✔ Leakage or substantial product leakage
✔ Missing item from the order
✔ Product received in a visibly tampered or compromised condition
✔ Expired product received
✔ Material discrepancy between the product ordered and the product delivered
✔ Other genuine product-related issues attributable to Velora Ayurved or the delivery process

All claims are subject to verification.

A return or refund is not automatically guaranteed merely because a claim is submitted. Velora Ayurved will review the reported issue and determine the appropriate resolution based on the circumstances and available evidence.

2. No General Change-of-Mind Returns

Due to the nature of wellness, personal-use and consumable products, Velora Ayurved does not generally accept returns simply because a customer has changed their mind, no longer wants the product, ordered by mistake, or does not wish to use the product after delivery.

We encourage customers to review the product information and select their products carefully before placing an order.

3. Opened, Used or Consumed Products

For hygiene, safety and product-quality reasons, products that have been opened, used, consumed or partially consumed after delivery are generally not eligible for return or refund.

This includes products that have been:

✔ Opened
✔ Used or consumed
✔ Partially consumed
✔ Altered or modified
✔ Damaged after delivery due to customer handling
✔ Tampered with by the customer

An exception may be considered where the issue involves a genuine manufacturing defect, wrong product, damage during transit, leakage, expired product, or another issue attributable to Velora Ayurved.

Customers should not open or use a product if they believe it has arrived damaged, incorrect, defective, expired or otherwise compromised. Instead, they should contact us promptly so that the matter can be assessed.

4. Wrong, Damaged or Defective Products

If you receive a wrong, damaged or defective product, please contact Velora Ayurved within 7 days of delivery.

To help us investigate the issue, please provide:

✔ Order number
✔ Registered phone number used for the order
✔ Clear photographs of the product and packaging
✔ A short unboxing video, where available and relevant
✔ A brief description of the issue

An unboxing video is not an absolute mandatory requirement for every return or refund claim. However, it can be helpful in resolving issues involving missing, damaged, incorrect or tampered items.

Velora Ayurved may request additional information, photographs, videos or other reasonable evidence where necessary to investigate a claim.

After verification, we may offer an appropriate remedy, which may include a replacement, exchange or refund depending on the circumstances.

5. Package Damage or Tampering

Customers are encouraged to inspect their package at the time of delivery whenever reasonably possible.

If the outer package appears visibly:

✔ Damaged
✔ Opened
✔ Torn
✔ Leaking
✔ Tampered with
✔ Otherwise compromised

please document the condition with photographs or video and contact Velora Ayurved as soon as possible.

A damaged or tampered package does not automatically result in rejection of a claim. Each case will be reviewed based on the circumstances and available evidence.

6. Missing or Wrong Products

If an order contains a missing item or you receive a product different from what you ordered, you must report the issue within 7 days of delivery.

After verification, Velora Ayurved may arrange:

✔ Replacement of the missing or incorrect product; or
✔ An exchange; or
✔ A refund for the affected product or order, as applicable.

Replacement or exchange is subject to product availability.

7. Exchange Policy

Exchanges may primarily be offered where a customer receives:

✔ The wrong product
✔ A damaged product
✔ A defective product
✔ A product in an unacceptable condition attributable to the seller or delivery process

All exchanges are subject to verification and product availability.

Exchanges are generally not available for:

✔ Change of mind
✔ Incorrect product selection by the customer
✔ Customer no longer wanting the product
✔ Opened or used products
✔ Products damaged through customer handling

Where the requested replacement product is unavailable, Velora Ayurved may provide another appropriate resolution, such as a refund, where applicable.

8. Refund Process

Once a return or refund request has been reviewed and approved, Velora Ayurved will normally initiate the applicable refund within 5–7 business days after approval or completion of the necessary verification process.

For prepaid orders, refunds will generally be processed through the original payment method or another appropriate electronic method supported by the relevant payment provider.

For Cash on Delivery (COD) orders, cash cannot be physically refunded. Customers may be requested to provide appropriate bank account, UPI or other electronic payment details required to process the eligible refund.

After the refund has been initiated by Velora Ayurved, the time required for the amount to appear in the customer's bank account, card, UPI account or other payment method may vary depending on the relevant bank, payment gateway or payment service provider.

9. Return Shipping and Logistics

For genuine issues attributable to Velora Ayurved or the delivery process, including:

✔ Wrong product supplied
✔ Damaged product
✔ Defective product
✔ Missing product
✔ Significant leakage

Velora Ayurved will bear or arrange reasonable return, replacement or reverse-logistics costs where applicable.

Returns arising from customer-caused issues are generally not accepted.

Free returns are not provided for change-of-mind requests or customer preference.

10. Non-Returnable Products and Situations

The following are generally not eligible for return or refund:

✔ Opened products
✔ Used products
✔ Partially consumed products
✔ Products damaged after delivery due to customer handling
✔ Products altered or tampered with by the customer
✔ Products returned without original packaging where the packaging is reasonably required for verification
✔ Products returned because the customer has changed their mind
✔ Products that were incorrectly selected or ordered by the customer when the correct product was delivered
✔ Products that cannot reasonably be resold due to hygiene or safety considerations

However, a product may still be considered for an appropriate remedy where there is a genuine manufacturing defect, damage during transit, leakage, expiry, wrong-product delivery or another qualifying issue attributable to Velora Ayurved.

11. Customer-Caused Damage or Improper Handling

A return or refund request may be rejected where the product has been damaged or compromised due to circumstances attributable to the customer, including:

✔ Incorrect storage
✔ Misuse
✔ Negligence
✔ Unauthorized alteration or modification
✔ Failure to follow product instructions
✔ Improper handling
✔ Damage caused after delivery
✔ Normal wear or use, where applicable

Customers should use and store products according to the instructions provided with or on the product.

12. Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been dispatched, cancellation may no longer be possible because the shipment may already be in the delivery process.

If a customer refuses a prepaid shipment or intentionally causes a return-to-origin (RTO), Velora Ayurved may, where legally permissible, deduct reasonable shipping, handling or return-logistics costs from any refund otherwise due.

For COD orders, repeated shipment refusal or intentional RTO may result in restrictions on the availability of COD payment options for future orders.

13. Shipping Delays

A delivery delay by itself does not automatically qualify an order for a return or refund where the product has ultimately been delivered correctly and is in proper condition.

If a shipment appears to be lost, unusually delayed or affected by a significant delivery issue, customers should contact Velora Ayurved so that we can review the shipment status and assist where appropriate.

14. Refund Exclusions

Refunds are generally not provided for:

✔ Change of mind
✔ Customer no longer wanting the product
✔ Incorrect product selection by the customer
✔ Failure to follow product instructions
✔ Improper storage
✔ Products that have been opened or used without a qualifying issue
✔ Customer-caused damage
✔ Unauthorized alteration or modification
✔ Normal use or wear where applicable

These exclusions do not prevent Velora Ayurved from considering a legitimate claim involving a genuine product defect, wrong product, damage, leakage, expiry or another qualifying issue.

15. Fraudulent, Suspicious or Abusive Claims

Velora Ayurved reserves the right to investigate return and refund requests that appear suspicious, fraudulent, repetitive or abusive.

Where reasonably necessary, we may request additional information or evidence before approving a claim.

We may decline a claim where, following a reasonable review, the available information indicates that the claim does not meet the requirements of this policy.

Our intention is to protect genuine customers while preventing misuse of the return and refund process.

16. Product and Wellness Disclaimer

Velora Ayurved offers wellness products intended to support general wellness and related personal-use needs.

Individual experiences and results may vary. Customers should read and follow the product instructions, usage directions and applicable warnings provided with the product.

Nothing in this Return & Refund Policy should be interpreted as a medical claim or as a representation that any product diagnoses, treats, cures or prevents any disease or medical condition.

Where appropriate, customers should seek advice from a qualified healthcare professional before using a wellness product, particularly where they have individual health-related concerns.

17. How to Request a Return, Replacement or Refund

To report an eligible issue, contact Velora Ayurved within 7 days from the date of delivery.

Please provide:

✔ Order number
✔ Registered phone number
✔ Clear photographs of the product and package
✔ Details of the issue
✔ Unboxing video, where available and relevant

Our team will review the request and may contact you for additional information if reasonably necessary.

If the claim is approved, we will communicate the applicable resolution, which may include a replacement, exchange or refund.

Customers should not send products back without receiving return instructions from Velora Ayurved. Unauthorised returns may not be accepted or processed.

18. Inspection and Verification

All return, replacement and refund requests are subject to reasonable verification.

Depending on the nature of the claim, Velora Ayurved may assess:

✔ Order details
✔ Product condition
✔ Packaging condition
✔ Photographs or videos
✔ Delivery information
✔ Product batch or identification details
✔ Other information reasonably required to establish the issue

The final resolution will depend on the findings of the verification process and the applicable circumstances.

19. Policy Changes

Velora Ayurved may update, modify or revise this Return & Refund Policy from time to time to reflect changes in our business practices, products, services or applicable requirements.

The updated policy will be published on this website with the revised effective date where appropriate.

Customers are encouraged to review the policy periodically.

20. Contact Us

For return, replacement and refund support, please contact:

Velora Ayurved
M/S CAREER COMPUTOR

Phone: 9425046951

Business Address:
0, 58, 0, Jawahar Marg,
Dhar, Madhya Pradesh,
454001, India

GSTIN: 23AGZPJ2617H1Z

We aim to review genuine customer concerns fairly and provide an appropriate resolution in accordance with this policy.