Terms of service

Effective Date: 25 August 2026

These Terms of Service govern your access to and use of the Velora Ayurved website and your purchase of products through the website. By accessing the website, browsing products, placing an order or otherwise using the website, you agree to these Terms of Service.

1. Introduction

The website and the consumer-facing brand Velora Ayurved are operated by:

M/S CAREER COMPUTOR

Business Address:
0, 58, 0, Jawahar Marg,
Dhar, Madhya Pradesh,
454001, India

Throughout these Terms, "Velora Ayurved", "we", "us" or "our" refers to M/S CAREER COMPUTOR operating the Velora Ayurved brand.

These Terms apply to your use of the website, browsing of products, placement of orders and other interactions with Velora Ayurved through the website.

2. Eligibility

By using this website or placing an order, you confirm that the information you provide is accurate and that you are legally capable of entering into a transaction under applicable law.

If you are not legally capable of entering into a contract, you should use the website and place orders only with the involvement and permission of a parent or legal guardian where appropriate.

3. Website Use

You agree to use the website lawfully and responsibly.

You must not:

✔ Use the website for unlawful purposes
✔ Attempt unauthorized access to the website, systems or accounts
✔ Interfere with website functionality or security
✔ Introduce viruses, malicious code or harmful software
✔ Submit fraudulent or intentionally misleading information
✔ Misuse promotional offers, discounts or coupons
✔ Abuse the return, refund or replacement process
✔ Scrape, reproduce or commercially misuse website content without permission
✔ Attempt to disrupt the website or its security
✔ Use the website in a manner that may harm Velora Ayurved, its customers or service providers

We may take reasonable steps to restrict access or investigate activity where misuse or security concerns are identified.

4. Product Information

Velora Ayurved makes reasonable efforts to provide accurate product descriptions, images, specifications and pricing on the website.

However:

✔ Product images may appear slightly different depending on your screen, device or display settings.
✔ Packaging, labelling or product presentation may change from time to time.
✔ Minor variations in appearance do not necessarily indicate that a product is defective.
✔ Product information may be updated from time to time without prior notice.
✔ We do not guarantee that every description, image or piece of information will always be completely free from errors or omissions.

If there is a material discrepancy between the product ordered and the product delivered, the matter may be addressed under our Return & Refund Policy.

5. Wellness Product Disclaimer

Velora Ayurved sells wellness products intended for general wellness or support purposes, as applicable to the individual product.

Customers should understand that:

✔ Individual experiences and results may vary.
✔ Products should be used according to the product label, directions and recommended usage.
✔ Wellness products should not automatically be considered substitutes for professional medical advice.
✔ Customers with specific medical concerns, allergies, ongoing treatment, pregnancy-related concerns or other relevant circumstances should seek advice from an appropriate qualified healthcare professional before using a product where appropriate.

Velora Ayurved does not represent through these Terms that its products diagnose, treat, cure or prevent any disease or medical condition.

No product result or health outcome is guaranteed.

6. Prices

Product prices displayed on the website may change from time to time without prior notice.

Generally, the price applicable to an accepted order will be the price displayed at the time the order was placed, subject to obvious pricing errors, technical errors or specific promotional terms.

If an obvious pricing error occurs, Velora Ayurved may review the affected order and take an appropriate action, including contacting the customer before fulfilment or cancelling the order where reasonably necessary.

7. Product Availability

All products are subject to availability.

Velora Ayurved may:

✔ Limit quantities available for purchase
✔ Discontinue products
✔ Temporarily remove products from sale
✔ Update product availability without prior notice

If a product becomes unavailable after an order is placed, we may contact the customer and provide an appropriate resolution, which may include cancellation and refund where applicable.

8. Order Placement

The normal ordering process may involve:

✔ Selecting products
✔ Adding products to the shopping cart
✔ Providing required customer and delivery information
✔ Selecting an available payment and delivery option
✔ Reviewing order details
✔ Placing the order

Submitting an order constitutes an offer by the customer to purchase the selected products.

An order confirmation or acknowledgement does not necessarily mean that the order has been finally accepted. Velora Ayurved may reject or cancel an order where there is a legitimate reason to do so under these Terms.

9. Order Acceptance and Cancellation

Velora Ayurved may reject or cancel an order in reasonable circumstances, including:

✔ Product unavailability
✔ An obvious pricing or technical error
✔ Suspected fraud or suspicious activity
✔ Duplicate or accidental orders
✔ Incorrect or incomplete customer information
✔ Delivery limitations
✔ Abuse or misuse of promotional offers
✔ Other legitimate operational or legal reasons

If an eligible prepaid order is cancelled by Velora Ayurved, the applicable amount will be refunded through an appropriate payment method.

Where possible, customers will be informed about an order cancellation or issue affecting fulfilment.

10. Payment

Customers are responsible for providing accurate information required to complete an order and payment.

Payment transactions may be processed through third-party payment service providers.

Velora Ayurved does not need to store complete debit or credit card credentials for ordinary order processing.

If a payment fails, is declined, is reversed or is not successfully received, the related order may not be processed or may be placed on hold until the payment issue is resolved.

11. Cash on Delivery

Where Cash on Delivery (COD) is offered, its availability may depend on factors such as location, order eligibility and operational considerations.

Customers placing COD orders are expected to accept legitimate orders placed by them.

Repeated refusal of COD deliveries or intentional return-to-origin (RTO) activity may result in restrictions on COD availability for future orders.

Any such restriction will be applied based on reasonable business considerations.

12. Shipping and Delivery

Shipping and delivery are subject to the applicable Shipping Policy published on the website.

Any delivery timelines or estimates provided by Velora Ayurved are indicative unless a specific delivery commitment has expressly been offered.

Delivery may be affected by circumstances including:

✔ Logistics or carrier delays
✔ Weather conditions
✔ Public holidays
✔ Remote or difficult-to-service locations
✔ Incorrect or incomplete delivery information
✔ Customer unavailability
✔ Events outside our reasonable control

We do not guarantee a specific delivery date unless expressly stated for a particular order or service.

Customers are responsible for providing a complete and accurate delivery address and appropriate contact information.

13. Returns, Refunds and Cancellations

Returns, refunds, replacements and order cancellations are governed by the Velora Ayurved Return & Refund Policy.

Because some Velora Ayurved products may be wellness, consumable or personal-use products, restrictions may apply to products that have been opened or used, particularly for hygiene and safety reasons.

Customers should review the Return & Refund Policy before purchasing and before submitting a return or refund request.

14. Customer Responsibilities

Customers are responsible for:

✔ Providing accurate name, phone number and delivery information
✔ Providing a complete and usable delivery address
✔ Reviewing products and order details before placing an order
✔ Following product labels, instructions and recommended usage
✔ Storing products appropriately
✔ Using products only as directed
✔ Keeping relevant order information available when requesting support
✔ Using promotional offers according to their applicable terms
✔ Not misusing the website, products or customer-support process

Failure to follow product instructions or improper storage or handling may affect eligibility for certain remedies under the applicable policies.

15. Customer Reviews and User Content

Where the website allows customers to submit reviews, ratings, photographs, comments or other user-generated content, customers must ensure that their submissions are lawful and reasonably accurate.

Customers must not submit content that is:

✔ False or intentionally misleading
✔ Illegal
✔ Abusive or threatening
✔ Defamatory
✔ Infringing of another person's rights
✔ Obscene or inappropriate
✔ Fraudulent
✔ Harmful
✔ Spam or promotional content unrelated to the website

Velora Ayurved may moderate, refuse, edit where reasonably necessary for presentation or remove content that violates these requirements or is otherwise inappropriate for the website.

By submitting content, you grant Velora Ayurved a reasonable, non-exclusive right to use, reproduce, display or publish that content for legitimate website, customer-service or marketing purposes, subject to applicable law.

You should not submit content that you do not have the right to share.

16. Intellectual Property

The Velora Ayurved website and its original content may include:

✔ Brand name
✔ Logo
✔ Product images
✔ Graphics
✔ Text
✔ Designs
✔ Videos
✔ Website layout
✔ Other original materials

Such materials may be owned by or licensed to Velora Ayurved or M/S CAREER COMPUTOR.

Except as permitted by law or with appropriate permission, you may not copy, reproduce, distribute, modify, publish, commercially exploit or otherwise misuse protected website content.

Third-party materials remain subject to the rights of their respective owners.

17. Promotions, Offers and Coupons

Promotional offers, discounts, coupon codes and other special offers may be subject to specific terms.

Velora Ayurved may reasonably:

✔ Set eligibility requirements
✔ Limit the number of uses
✔ Set expiry dates
✔ Limit quantities
✔ Restrict certain products or orders
✔ Specify whether offers can be combined
✔ Cancel or modify a promotion where reasonably necessary

Unless expressly stated otherwise, one promotion or discount should not be assumed to be combinable with another offer.

Customers are responsible for reviewing the terms applicable to a promotion before using it.

18. Third-Party Services and Links

The website may use or link to third-party services, websites or technologies.

These may include services related to:

✔ Payment processing
✔ Shipping and logistics
✔ Analytics
✔ Advertising and marketing
✔ Website technology
✔ Other operational services

Third-party services are governed by their own applicable terms, conditions and privacy policies.

Velora Ayurved is not responsible for the independent practices, content, availability or policies of third-party websites or services to the extent permitted by applicable law.

19. Website Availability

Velora Ayurved aims to maintain a functional and accessible website but does not guarantee that the website will always be available, uninterrupted or completely error-free.

Website availability may be affected by:

✔ Maintenance
✔ Technical problems
✔ Hosting or infrastructure issues
✔ Internet or network problems
✔ Security incidents
✔ Third-party service interruptions
✔ Events beyond our reasonable control

We may temporarily suspend, modify or restrict website functionality where reasonably necessary for maintenance, security, technical or operational reasons.

20. Limitation of Liability

To the extent permitted by applicable law, Velora Ayurved and M/S CAREER COMPUTOR will not be responsible for indirect, incidental, special or consequential losses arising from the use of the website or products where such exclusion is legally permitted.

This may include losses arising from circumstances outside our reasonable control or from interruptions, delays or third-party services.

However, nothing in these Terms is intended to exclude or restrict liability that cannot legally be excluded or restricted under applicable law.

21. Indemnification

To the extent permitted by applicable law, you agree to reasonably indemnify and hold harmless Velora Ayurved and M/S CAREER COMPUTOR from claims, losses, liabilities or reasonable costs arising from your:

✔ Violation of these Terms
✔ Unlawful use of the website
✔ Fraudulent or intentionally abusive activity
✔ Misuse of products or website services
✔ Infringement of third-party rights
✔ Misuse or unauthorized exploitation of website content

This provision is intended to apply reasonably to losses arising from the customer's actions and does not create liability beyond what is permitted by law.

22. Suspension or Termination

Velora Ayurved may reasonably restrict, suspend or terminate access to the website or certain services where necessary due to:

✔ Fraud
✔ Abuse
✔ Security concerns
✔ Illegal activity
✔ Repeated violations of applicable policies
✔ Misuse of the website or services
✔ Operational or security requirements

Any such action will be taken subject to applicable law and will not remove rights or obligations that have already accrued where those rights or obligations are legally protected.

23. Governing Law and Jurisdiction

These Terms of Service are governed by the laws of India.

Subject to applicable law and the jurisdictional rules applicable to the matter, disputes relating to these Terms or transactions with Velora Ayurved may be brought before the competent courts having jurisdiction in Dhar, Madhya Pradesh, India.

Nothing in these Terms is intended to restrict any mandatory legal rights or remedies available to customers under applicable law.

24. Changes to These Terms

Velora Ayurved may update or modify these Terms of Service from time to time to reflect changes in our business practices, website, products, services or applicable requirements.

Updated Terms will be published on the website.

The updated version will apply from its stated effective date, subject to applicable law.

Customers are encouraged to review these Terms periodically.

25. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable by a competent authority, that provision will be interpreted or modified to the extent necessary to make it enforceable where legally possible.

If it cannot be made enforceable, the affected provision will be treated as severed to the extent required, while the remaining provisions will continue to apply to the extent permitted by law.

26. Entire Agreement

These Terms, together with other applicable website policies, including the Privacy Policy, Shipping Policy and Return & Refund Policy, form the applicable terms governing your use of the Velora Ayurved website and purchases made through it, subject to applicable law.

Where a specific policy contains terms relating specifically to a particular subject, that policy should be read together with these Terms.

27. Contact Information

For questions regarding these Terms of Service, please contact:

Velora Ayurved
M/S CAREER COMPUTOR

Phone: 9425046951

Address:
0, 58, 0, Jawahar Marg,
Dhar, Madhya Pradesh,
454001, India

GSTIN: 23AGZPJ2617H1Z