Shipping policy

Effective Date: 25 August 2026

At Velora Ayurved, we aim to make the order and delivery process simple, reliable and transparent. This Shipping Policy explains how orders are processed, dispatched and delivered when you purchase products through the Velora Ayurved website.

1. Shipping Availability

Velora Ayurved currently ships orders across India, subject to the serviceability of the customer's delivery location.

Some locations may not be serviceable because of logistics, transportation, operational, regulatory or other reasonable limitations.

If a particular delivery location is not serviceable, we may contact the customer to request an alternative address. Where an order cannot reasonably be fulfilled, the order may be cancelled and the applicable amount refunded where appropriate.

We currently do not offer international shipping.

2. Order Processing

Orders are generally processed and dispatched within 1–2 business days after successful order confirmation and, where applicable, payment verification.

Orders placed on Sundays, public holidays or during exceptional operational circumstances may be processed on the next business day.

Cash on Delivery (COD) orders may be subject to verification before dispatch.

We do not guarantee same-day dispatch.

3. Delivery Time

After dispatch, the estimated delivery time is generally 3–7 business days.

Delivery may take longer for certain:

✔ Remote locations
✔ Rural areas
✔ Difficult-to-service locations
✔ Locations affected by logistics restrictions or disruptions

The delivery timelines provided are estimates and not guaranteed delivery dates.

Actual delivery time may vary depending on the destination, logistics provider and circumstances affecting transportation.

4. Shipping Charges

Any applicable shipping charges will be clearly displayed at checkout before the customer completes the order.

Where Velora Ayurved offers free shipping through a promotional offer, minimum order value or other condition, the applicable terms will be displayed on the website or checkout.

Shipping charges may vary depending on the applicable order or promotional terms.

5. Order Tracking

Once an order has been dispatched, tracking information may be provided through the contact details supplied by the customer or through the applicable order-status or tracking system.

Tracking availability may depend on the logistics service used for the shipment.

Customers should keep their registered phone number active and available for delivery-related communication.

6. Delivery Attempts

The delivery partner may make multiple delivery attempts where applicable.

Customers are responsible for:

✔ Providing an accurate and complete delivery address
✔ Providing a correct PIN code
✔ Providing an active phone number
✔ Being reasonably available to receive the shipment
✔ Cooperating with reasonable delivery-related communication

If the customer is unavailable or repeatedly fails to accept delivery, the shipment may eventually be returned to the sender.

7. Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery information, including:

✔ Correct name
✔ Complete delivery address
✔ Correct PIN code
✔ Active phone number

If an order cannot be delivered because of an incorrect, incomplete or inaccurate address or contact information supplied by the customer, additional delivery attempts or reshipping may be subject to applicable shipping or logistics costs.

Free reshipping is not guaranteed in such circumstances.

8. Failed Delivery and Return to Origin (RTO)

Return to Origin (RTO) occurs when a shipment is returned to the sender instead of being successfully delivered.

RTO may occur because of circumstances including:

✔ Customer refusal of delivery
✔ Customer unavailability after repeated delivery attempts
✔ Incorrect or incomplete address
✔ Customer not responding to delivery communication
✔ Intentional refusal of a COD order

For prepaid orders returned due to customer-related reasons, Velora Ayurved may deduct reasonable shipping or return-logistics costs from any eligible refund, where legally permissible.

Repeated COD refusals or intentional RTO activity may result in restrictions on COD availability for future orders.

9. Delayed Delivery

Although we aim to deliver orders within the estimated timeframe, delivery may sometimes take longer because of circumstances such as:

✔ Weather conditions
✔ Natural events
✔ Public holidays
✔ Regional restrictions
✔ High shipping volumes
✔ Logistics disruptions
✔ Transportation delays
✔ Remote-area serviceability
✔ Incorrect customer information
✔ Events outside our reasonable control

Ordinary delivery delays do not automatically qualify an order for compensation, cancellation or refund where the product is ultimately delivered correctly and in proper condition.

If a shipment appears significantly delayed or may have been lost, customers should contact us so that we can investigate the matter.

10. Package Damage or Tampering

Customers are encouraged to inspect the package at the time of delivery wherever reasonably possible.

If the package appears visibly damaged, opened, leaking or tampered with, customers should:

✔ Take photographs or video of the package and its condition, if possible
✔ Note or communicate the issue to the delivery personnel where reasonably possible
✔ Contact Velora Ayurved customer support as soon as possible

An unboxing video is helpful where available, particularly for damaged, tampered, missing or incorrect-product claims, but it is not an absolute mandatory requirement for every complaint.

Such issues may be handled in accordance with the Velora Ayurved Return & Refund Policy.

11. Wrong, Missing, Damaged, Leaking or Defective Products

If you receive:

✔ A wrong product
✔ A missing product
✔ A damaged product
✔ A leaking product
✔ A defective product

please contact Velora Ayurved within 7 days of delivery.

Such matters will be reviewed and handled in accordance with our Return & Refund Policy.

Customers may be asked to provide order details, photographs, videos or other reasonable information necessary to investigate the issue.

12. COD Orders

Where Cash on Delivery is available:

✔ COD availability may depend on location and order eligibility.
✔ Customers should accept legitimate COD orders placed by them.
✔ COD orders may be subject to verification before dispatch.
✔ Repeated refusal of COD orders may result in COD being unavailable for future purchases.

Any applicable COD terms will be communicated at the relevant stage of the ordering process.

13. Prepaid Orders

For prepaid orders, the order will generally be processed after successful payment confirmation.

If an order cannot be fulfilled because of product unavailability or another seller-side reason, the applicable amount will be refunded through an appropriate payment method.

The time taken for a refund to reflect in the customer's account may depend on the relevant payment service provider or financial institution.

14. Multiple Products in One Order

If an order contains multiple products, Velora Ayurved may ship the products together or separately depending on operational, inventory or logistics requirements.

Customers will not be charged an additional shipping fee merely because Velora Ayurved chooses to split a shipment, unless an applicable additional charge was clearly disclosed at checkout.

Different items from the same order may therefore arrive separately.

15. Shipping to Remote Areas

Remote, rural, restricted or difficult-to-service locations may require additional delivery time.

If a delivery location is not serviceable, Velora Ayurved may contact the customer to request an alternative serviceable address.

If the order cannot reasonably be delivered, the order may be cancelled and the applicable amount refunded where appropriate.

16. Customer Unavailable at Delivery

If a customer is unavailable at the delivery address, the delivery partner may attempt delivery again where applicable.

Customers should cooperate with reasonable delivery communications and make appropriate arrangements to receive their shipment.

Velora Ayurved is not responsible for delays or failed delivery attempts caused by repeated customer unavailability, incorrect contact information or circumstances attributable to the customer.

17. Lost Shipments

If a shipment appears to be lost or remains undelivered beyond a reasonable period, customers should contact Velora Ayurved customer support.

We may coordinate with the relevant logistics provider to investigate the shipment and determine an appropriate resolution.

A refund or replacement is not necessarily issued immediately before the shipment has been reasonably investigated.

The resolution will depend on the circumstances and available information.

18. Delivery Confirmation

Delivery status may be updated by the relevant logistics provider.

If tracking shows that an order has been marked as delivered but the customer has not received the package, the customer should contact Velora Ayurved as soon as possible.

We may review the delivery status and coordinate with the relevant logistics provider to investigate the matter.

19. Shipping Restrictions

Velora Ayurved may restrict delivery to certain locations where delivery is:

✔ Unavailable
✔ Unsafe
✔ Prohibited
✔ Operationally impractical
✔ Not reasonably serviceable

Where possible, customers will be informed if an order cannot be delivered to the selected location.

20. Events Beyond Reasonable Control

Delivery or processing may be affected by circumstances beyond the reasonable control of Velora Ayurved, including:

✔ Natural disasters
✔ Severe weather
✔ Government restrictions
✔ Strikes
✔ Transportation disruptions
✔ Major technical failures
✔ Public emergencies
✔ Significant logistics disruptions
✔ Other extraordinary events

Such circumstances may cause delays in processing or delivery.

This provision does not excuse ordinary operational mistakes or prevent Velora Ayurved from taking reasonable steps to resolve issues within its control.

21. Customer Support

For shipping and delivery-related assistance, please contact:

Velora Ayurved
M/S CAREER COMPUTOR

Phone: 9425046951

Address:
0, 58, 0, Jawahar Marg,
Dhar, Madhya Pradesh,
454001, India

GSTIN: 23AGZPJ2617H1Z

22. Policy Changes

Velora Ayurved may update or modify this Shipping Policy from time to time to reflect changes in our business practices, logistics arrangements, website, services or applicable requirements.

The updated policy will be published on the website with the applicable effective date.

Customers are encouraged to review this policy periodically for the latest information.