Frequently Asked Questions

Velora Ayurved is focused on making Ayurvedic wellness essentials easier to discover for everyday wellness needs. Our approach is inspired by traditional Ayurvedic wisdom while keeping the overall experience simple and relevant to modern lifestyles.

We offer a range of Ayurvedic wellness essentials across different wellness categories. Our collection is designed around everyday wellness needs and is thoughtfully selected to make exploring Ayurvedic products convenient.

Product suitability can vary depending on the individual, their circumstances and the specific product. Please read the product information carefully and consult a qualified healthcare professional when you have questions about whether a product is appropriate for you.

Simply browse our products, select the item you wish to purchase, add it to your cart and proceed to checkout. Enter your required delivery details and choose from the payment options available for your order.

Cash on Delivery may be available for eligible orders and serviceable locations. The payment options available for your specific order will be displayed during checkout.

Orders are generally processed within 1–2 business days after confirmation and payment verification. Delivery usually takes around 3–7 business days after dispatch, depending on the delivery location and serviceability.

Once your order has been dispatched, tracking information may be provided through the contact details associated with your order. You can use the tracking information to follow the progress of your shipment.

Cancellation requests should be made as early as possible and before the order is dispatched. Once an order has been dispatched, cancellation may no longer be possible and applicable shipping or return conditions may apply.

Eligible return or replacement requests should generally be reported within 7 days of delivery. Products that are damaged, defective, incorrect, leaking or otherwise affected by a genuine fulfilment issue may be eligible for replacement or refund, subject to verification and our Return & Refund Policy.

Please contact us as soon as possible and generally within 7 days of delivery. Keep the product, packaging and relevant order details available and provide clear photographs or other information requested for verification. We will review the issue and, where eligible, arrange an appropriate replacement or refund.